Most service times are listed in our our catalog and on the respective product pages on our website. Please understand during our peak season(s), April-May and September-November, we may need additional time to process your order(s). If an order is needed faster than usual to meet a specific deadline, please note on the order and also contact Customer Service to ensure we can fulfill your request.

Reedy Photo accepts Visa, Mastercard, Discover or American Express as payment on orders. Prepayment of orders is urged to avoid the additional cost and inconvenience of COD (Cash on Delivery, an additional $9 fee will be charged).

We utilize both USPS and FedEx to obtain the best rates depending on the size and weight of the package. If you would like to know the estimated cost of shipping for an item, please contact us for a quote.

For full service sports orders and FLOW orders, there is a flat rate per box fee of $15.00.

For ship to home full service sports orders, there is a per envelope fee of $2.85 and/or $9.00 per box.

Any order requested prior to our published service times is considered a rush. Rush service is available for an additional cost of 50% of your order total. For full service sports orders, a rush service may not be available. Please contact customer service promptly upon order submission to discuss cost and possibilities. During peak season, we may not be able to guarantee any rush services. Peak season is April-May, and September-October.

Prints processed by Reedy Photo are guaranteed to be within acceptable professional lab standards.

All returns must be done with 30 days of the order being completed. Should you find it necessary to return a print or item, you must return the original print along with the original invoice number, the original packaging and your comments. The print will be remade without charge if errors in workmanship have occurred.

Our customer service department is available Monday – Friday 8:30 a.m.-4:00 p.m. We are closed on the following holidays each year: Memorial Day, 4th of July, Labor Day, Thanksgiving and the day after, Christmas Day and New Years Day. If you have any questions about an order, a type of service or a product, please call our customer service department or you can Email Us at customerservice@reedyphoto.com and we will get back with you as soon as possible. If you are inquiring about a specific order please refer to the order number on your order form when requesting information.

Submitting any digital file, CD, DVD, film, print, slide or negative to this firm for processing, printing or other handling constitutes an agreement by you that any damage or loss by our company, subsidiary or agents, even though due to the negligence or fault of our company, subsidiary or agents, will only entitle you to replacement with like amount of unexposed film and processing.  Except for such replacement, the acceptance by our company, subsidiary and/or agents of the film, print, slide or negative is without other warranty of liability, and recovery for any incidental or consequential damages is excluded.

Creating an account is simple. Just fill out our Sign Up form and someone from our customer service team will reach out to you to complete the process. If your business is in Florida and you have a Tax Exempt Certificate, please notify us as quickly as possible so we may place it on file right away. All orders are pre-paid. After your first order is placed, we will contact you for payment information.

Upload Instructions

You can connect to Reedy’s FTP site with IE6 or FileZilla.

Contact customerservice@reedyphoto.com for a username and password, or call our office at 800.226.8033.

We recommend you use an ftp client such as FileZilla rather than Microsoft Internet Explorer, which has very poor ftp capabilities. You may obtain FileZilla for free from

https://filezilla-project.org/

Download the appropriate version for your operating system.

How-to Connect with FileZilla

Launch FileZilla.

Under host, enter 97.76.110.170. The port should be “21”. Enter your username and password in the appropriate fields, then click “Quickconnect”.

You can now upload your images. The left window is your computer, and the right window is Reedy’s FTP server. Make sure to group files into a folder and label it clearly so we may match your images with the correct Work Order.

Crop & edit your images using a 5×7 aspect ratio. Make sure to allow ample room on team photos in case your customer is ordering an 8×10.

Do not rename your files. If you used multiple cards at your event, and the image numbers are overlapping, please see page 2 on how to separate your order for processing. It is important that the individuals on the same team are shot on the same camera card. Teams can be shot on another card.

Complete the team slates. This is the data we use for the Team Name, Coach Name, Sponsor Name, Team Image # and any coach or sponsor gifts.

Review your order forms, make sure all text is legible, select the image for each order and write it in the “Image # to Print” box. Make sure there are no package substitutions. Also make sure all order forms used at your event are identical. Write the team # to print on each order form.

Complete the Work Order which can be downloaded from our Customer Resources page and email the completed form to customerservice@reedyphoto.com. If you plan to mail your order forms, please print a copy of the Work Order and enclose it in the box with your order forms. If you have supplied a CD of images with the box of order forms, then you’re all set. If you plan to upload your edited files, you must send an email to customerservice@reedyphoto.com upon completion of the upload with the appropriate work order form.

How to Handle Package Substitutions

In the case where a team photo is not taken, you can replace items in packages with individual items, however, we must be notified in advance. Please make sure to clearly mark the order forms appropriately and also notify us by explaining what to provide on the Work Order, and for which teams.

If you sell a product that does not have a code on the order form, please assign it a code NOT currently in use, and provide the information on the Work Order. i.e. Coffee Mug is #35, or Key Chain is letter Z.

What to do if multiple versions of order forms are used at the same event

If you notice that the order forms have been mixed, but the packages are the same, no action is needed. However, if your packages are different, the order needs to be split and logged as 2 separate orders.

Upload Instructions

You can connect to Reedy’s FTP site with IE6 or FileZilla.

Contact customerservice@reedyphoto.com for a username and password, or call our office at 800.226.8033.

We recommend you use an ftp client such as FileZilla rather than Microsoft Internet Explorer, which has very poor ftp capabilities. You may obtain FileZilla for free from

https://filezilla-project.org/

Download the appropriate version for your operating system.

How-to Connect with FileZilla

Launch FileZilla.

Under host, enter 24.129.171.42. The port should be “21”. Enter your username and password in the appropriate fields, then click “Quickconnect”.

You can now upload your images. The left window is your computer, and the right window is Reedy’s FTP server. Make sure to group files into a folder and label it clearly so we may match your images with the correct Work Order.

Team slates are used when sending us an order for full service sports processing. We require slates to be completed in blue or black ink only. Make sure you select the image you would like us to print and write it very clearly in the “Image to Print” box. The most vital information pulled from the slates during data entry are Team Name, Division Name, Coach/Sponsor Name and Image to Print. This is where the data used for your personalized product is generated from, please double check spelling for accuracy. Team Slate PDF’s can be downloaded from our Customer Resources page.