Our customer service department is available Monday – Friday 8:30 a.m.-4:00 p.m. We are closed on the following holidays each year: Memorial Day, 4th of July, Labor Day, Thanksgiving and the day after, Christmas Day and New Years Day. If you have any questions about an order, a type of service or a product, please call our customer service department or you can Email Us at customerservice@reedyphoto.com and we will get back with you as soon as possible. If you are inquiring about a specific order please refer to the order number on your order form when requesting information.